Have a question about your travel insurance, or general enquiry before your trip? The Questionnaire, policy information, and FAQs pages might have your answer
If you need further assistance with your policy enquiry, our friendly team is here to help.
From within New Zealand, call 0800 465 322
(Monday - Friday 8:00 a.m. to 6:00 p.m. NZST. Closed Saturday and Sunday and national public Holidays)
24/7 Emergency Assistance
Need urgent help or assistance while travelling? Our global specialised team is available 24/7 to help when you need it most from every continent.
This email address is monitored 24/7 as an alternative to calling. If you are able to receive a phone call, please provide a phone number where we can reach you.
More information about assistance services is available here.
claims
Information about how to submit a claim, and the claims process can be found here.
If you have already made a claim and you'd like to get in touch with our claims team, you can call us on 0800 465 322 or you can email the claims team at nztravelclaims@aig.com
Putting things right
We’re committed to always delivering a high standard of customer service. If something hasn’t gone as expected, we would like to hear from you. Your feedback is important to us and helps us improve as well as giving us the chance to make things right.
We are a member of the Insurance Council of NZ and adhere to the Fair Insurance Code, which provides you with assurance that we have high standards of service for our customers. Please visit www.icnz.org.nz/individuals/about-the-code/ for more information.
