Frequently Asked Questions
Our customer service team is currently experience very high demand. Please view our FAQ page for information that may help you understand your policy a little better.
Welcome to the Westpac Credit Card travel insurance website. If you have a trip coming up, we invite you to check that your cover is in place.
Each Westpac Credit Card travel insurance policy has eligibility requirements that must be met in order to be covered. You can also purchase optional cover extensions online, such as cover for pre-existing medical conditions or snow sports. You are not required to complete an eligibility questionnaire or to obtain any confirmation of cover documents but knowing you are covered can help give you confidence before you depart.
Important Notice: MFAT Travel Advisories
From 17 August 2018 the risk level descriptions used by the Ministry of Foreign Affairs and Trade ("MFAT") on their website www.safetravel.govt.nz have changed to the following:
Your Westpac Insurances refer to travel cover restrictions where MFAT has issued an "extreme risk" advisory for the destination you are traveling to or already traveling within.
Please refer to your policy wording, in conjunction with www.safetravel.govt.nz, to consider whether your Westpac cover is adequate for your travel itinerary. For the purpose of your policy wording "extreme risk" means the same as "do not travel".